Service Level Agreement
This Service Level Agreement describes the general service, availability, support, and maintenance principles applicable to BioISIS services.
Service Availability
BioISIS aims to maintain reliable access to its website, scientific resources, and available online services. Temporary interruptions may occur due to maintenance, technical issues, or circumstances outside reasonable control.
Support
Support is available for questions concerning BioISIS services, resources, website access, and related technical or scientific information.
Response Times
Response times may vary depending on the nature, complexity, urgency, and availability of the information required for each request.
Maintenance
Planned or necessary maintenance may temporarily affect access to certain website features or services. Where appropriate, maintenance activities may be communicated in advance.
Service Limitations
Service availability and performance may be affected by third-party infrastructure, network conditions, external platforms, or other circumstances beyond the direct control of BioISIS.
Service Updates
BioISIS may update services, resources, technical systems, or support processes when necessary to improve reliability, security, functionality, or scientific resource delivery.
Need assistance?
Contact BioISIS for questions concerning service availability, support, or technical issues.